FAQ's - Frequently Asked Questions
Password Reset Key is not working?
Generally there are two reasons why the Password Reset Key is not working on your computer:
1. Not booting from your USB Drive
2. Need to disable the Secure Boot Option
How do I boot from my USB drive?
There are two possible ways for the computer to boot from the USB drive:
1. Method 1: Boot Option Menu
2. Method 2: Via BIOS
The steps to access both are very similar. Here is a quick detailed overview:
Method 1: Set computer to boot from USB drive via Boot Option Menu
Insert Password Reset Key into USB drive and restart the computer. When vendor logo (first screen) appears, press the Boot Menu Key (usually F12, F9 or similar - see instructions in packaging or more detailed on our website) to enter Boot Option Menu, and then choose USB Flash Drive to boot from. If you fail to enter Boot Menu, you can reboot and try again.
Method 2: Set computer to boot from USB drive via BIOS
Insert Password Reset Key into USB drive and restart the computer. When vendor logo (first screen) appears, press the BIOS Option Menu (usually F12, F9 or similar - see instructions in packaging or more detailed on our website) to enter BIOS setup utility. Then open the boot option and then select the USB drive as the first boot device.
How do I Disable Secure Boot or UEFI Boot Support?
For many newer computers (really from Windows 8 and newer), you may need to Disable Secure Boot. You will need to make sure the Boot Mode is changed to Legacy Support/CSM/Legacy Boot or UEFI and Legacy and make sure it is ENABLED.
You will need to make sure that the Secure Boot or UEFI Boot is DISABLED.
After you make the changes to disable Secure Boot or UEFI Boot (and enable Legacy Boot), make sure you save the changes. This is usually done by clicking the F10 key.
Because there are multiple options on computer manufacturers and Windows' operating choices, if you get stuck, please Google or go to Youtube and do a search on how to boot your specific computer/operating system configuration from a USB. For example, search: "How to boot a Dell Windows 10 computer from a USB".
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